UPDATE: Immediately after this review, I was contacted by GiGi regarding the rental situation and she apologized for the communication issues. The AI integration seems to be affecting everyone. Anyways, she helped me find a wonderful home that same day and here I am living now. It was actually such a refreshing experience once I finally got in contact with a human, and GiGi was so kind and helpful. Would recommend! Trying to communicate with any real human in this company has been a nightmare. Throughout the past month, I have sent multiple emails to one of the realtors, GiGi, inquiring on new units, and with each reply I get the same response: can you tell us an estimate move-in time? By the fourth time I get this question, I am suspicious of AI-generated responses for their emails, which is upsetting because it is not explicitly stated. I am sent two new units from this AI chat bot and click the links to them on the website - two fresh units just listed days ago, and I do my due diligence and set up a tour through the website portal, but to be extra sure I call the number listed on the same page as the unit listings. At first, the person on the phone was useful, and right when I give him a time and date for touring both units, he back tracks and asks me to send an email to the company regarding the listings. Frustrated, I do just that, and soon I get a reply from an actual human this time, Anjana, and what she says baffles me: "I am not sure where you find these listings." I message her with both links to the units I was just sent by the AI chatbot, links that show each listing as either ACTIVE or NEW and both had been posted less than a week ago. I still have no reply back. Either I am being blatantly lied to or there is a complete disregard for organization. *Forgot to mention this as well, I scheduled a phone convo with the original realtor through the AI chatbot. That phone conversation never happened. Unacceptable. TL;DR: DON'T waste your time trying to contact this company, you will be sent into circles to not even have contact with a real human being. To be honest, I am suspicious if this company is credible.

Isabella Ramos